Refund & Return Policy

We stand behind every product we make. If something isn't right, we want to make it right. Below is a clear, no-fine-print overview of how returns and refunds work with us.

Return Window

You have 60 calendar days from the day your order is delivered to request a return. Items must be returned in their original condition — unused, unopened, and with all original packaging where possible. Gently used cosmetic items may still be eligible for credit if defective or damaged on arrival.

Eligible Items

• Unopened, unused products in original packaging.
• Products that arrived damaged, defective, or incorrect.
• Items received as gifts (contact our team for a courtesy exchange or store credit).

Non-Returnable Items

• Products marked as Final Sale at the time of purchase.
• Used or significantly altered items, except where the item is defective.
• Gift cards and digital products.

How to Start a Return

1. Visit our Contact page and reach our Customer Service team via email, phone, chat, or SMS.
2. Provide your order number, the item(s) you wish to return, and a brief reason.
3. Our team will confirm eligibility and provide return instructions.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement. If you have not seen your refund after 10 business days, please contact us so we can help.

Shipping Costs on Returns

For standard returns, return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrect. For defective or wrong items, we cover all return shipping and provide a prepaid label wherever possible.

Exchanges

If you would like to exchange an item for a different shade or product, please contact our Customer Service team. We are happy to help you find the right match — our shade finders and virtual try-on tools are a great starting point.

Order Cancellations

Orders may be canceled within a short window after placement, while they are still in processing. Once an order has shipped, it can no longer be canceled and must be processed as a return upon receipt.

Questions?

Our Customer Service team is available to walk you through any return. Please visit our Contact page for hours and channels.